Frequently Asked Questions

What currency are the prices do I see in the site?

All prices are in Georgian Lari (GEL)

I just placed an order, when will it delivered?

Please see our delivery options and policies at the footer of this website 

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100% money back guarantee if the product is defective or damaged. We give you 14 days to send it back to us for a full refund. You must ship it back at your own expense; once we have received the product we will refund the full amount of your original purchase. Please Include a name and order number on the returned parcel.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent, please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?

If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. If the given address is wrong we can change the address to the correct one within 24 hours. 

How long does the delivery takes?

Please see our shipping options and policies at the footer of this website 

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help and we will be happy to assist you in any way we can. If you wish to get a prompt response, please attach your order number and address stating the issue/question clearly.

Thank you.